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BrightBridge Partners with Australian Field Service Management Leader Next Technik “A game changer for UK customer engagement in the field service arena.”

BrightBridge, a leading provider of intelligent business software in the UK, is celebrating its latest solution focused partnership with Next Technik, an Australian-based creator of an innovative field service management application – NextService.

The NextService product is a ‘Built for NetSuite Native’ application, meaning it is built in, on and for Oracle NetSuite. BrightBridge can now deliver design, implementation, and support services on NetSuite solutions that integrate digitally advanced field service management functions with the cloud Enterprise Resource Planning (ERP) solution. BrightBridge is a 4-star Oracle NetSuite Partner.

Andrew Cox, Technical Director at BrightBridge, had been researching field service solution experts with which to partner throughout 2021, but many applications didn’t offer NextService’s far-reaching functionality, or they required additional integration layers within the architecture. He said: “I’m very confident in the NextService product as it was developed from real-world concerns experienced by a business that wanted to exceed customer demands. Our team is excited to start eliminating the same field mobility and business visibility challenges for companies in 2022 – it’s a game changer for UK customer engagement in the field service arena.

“Having one version of the truth across a business – to learn, grow and really focus on customer outcomes – means all touchpoints need to be integrated, and this includes all two-way field service data. We can now very simply unite the areas of schedule and dispatch, real-time updates from the field and inventory or asset management into the single business NetSuite ecosystem along with all financials and back-office functions.”

Key features of NextService include scheduling and dispatch, asset management, field mobile application, preventative maintenance, installations and job requests, warranties and repairs, spare parts and inventory in the field, compliance and safety forms, service history, workflows and visual dashboards and NetSuite operational intelligence.

Tania Large, Next Technik’s Global Partner Manager, commented: “We are excited to be working with 4-star Oracle NetSuite Partner, BrightBridge, in the UK. With the company’s experience across a wide range of sectors where field service organisations can be found, the team shares our vision of helping businesses to grow and deliver exceptional service to their customers. We’re already in discussions about the first integrations of NextService into specific BrightBridge projects and we’re looking forward to building our relationship through 2022 and beyond.”

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About BrightBridge –

BrightBridge is a leading Oracle NetSuite and Microsoft Dynamics 365 Solution Provider and Sage Business Partner, with offices located in Sharnford, Leicestershire and Reigate, Surrey. The company was formed in early 2015 by a group of colleagues who worked together in ERP and CRM applications for many years. BrightBridge expanded in February 2018 with the acquisition of a similar NetSuite Solution Provider. Then in March 2020, the company strengthened its portfolio again with the addition of a team of people from an established Microsoft practice, facilitating the creation of a new service and support arm.

Each of BrightBridge’s leadership team has been in the IT Industry for over 30 years. Its operations team has far-reaching knowledge and expertise having worked with all the major software vendors. Now in its seventh trading year the firm has over 60 NetSuite customers serviced by a business of 35 people based across two office locations. It serves businesses in various vertical markets including B2B/B2C retail and wholesale distribution, FinTech, not-for-profit and professional services.

About Next Technik

 Next Technik is a leading Oracle NetSuite SDN Partner and developer of the award-winning NextService FSM SuiteApp, with offices located in North America, Europe, and Australia. Founded in 2018, Next Technik was established as an independent software development company after its sister company, Headland Machinery, experienced tremendous success with the in-house development of the NextService FSM SuiteApp, which won NetSuite’s Best Global Internal Development Award in 2013. The company’s DNA is focused on customer outcomes, and they believe that improving customer engagement drives business efficiency, growth, and profitability.

NextService evolved from the need to enhance NetSuite to improve customer service levels and positively affect the overall customer experience for field service operations. It enables customer engagement through field mobility. NextService is distributed around the world through multiple channels and is the recommended field service management solution for NetSuite/Oracle.

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