Gamma Communications plc (“Gamma”), a leading technology-based provider of communication services, is pleased to announce it has joined the Operator Connect for Microsoft Teams programme.
Operator Connect is a new operator-managed programme from Microsoft designed to enable seamless and integrated PSTN calling to Teams.
With the COVID-19 pandemic accelerating Unified Communications (UC) technology adoption, Teams has seen steady growth and now has nearly 250 million monthly active users.
Building on over 15 years’ experience in delivering voice solutions for Microsoft, Gamma’s inclusion as one of a select number of providers in the Operator Connect programme will streamline calling capabilities for Teams users by bridging the gap between their Teams environment and Gamma as their operator.
Customers will simply need to select Gamma as their operator and assign phone numbers to users through the Teams admin center, reducing deployment and management complexity.
Customers choosing Gamma as their preferred operator will also benefit from an augmented service with native fraud management capability to protect against toll fraud and enhanced Teams Phone capabilities through Gamma’s SIP Trunk Call Manager.
In the event of a service failure or outage on any part of the service, customers will be able to simply manage calls on the Gamma cloud using SIP Trunk Call Manager, ensuring cloud-based resilience and high availability.
The relationship will also provide customers with increased support and reliability through the Operator Excellence structure.
The addition of Operator Connect further enhances Gamma’s existing Teams telephony offering for customers and its channel partners, with the company already enabling 250 thousand Teams seats across the Group via its Direct Routing and managed service offering, Cloud UCX™.
Chris Wade, Chief Marketing and Product Officer at Gamma, said: “We’re proud to be part of the Operator Connect for Microsoft Teams programme and to continue to work closely with Microsoft to deliver enhanced calling capabilities within Teams.
“Gamma already has a long and rich heritage in delivering IP Voice services in the UK. We were the first Carrier to truly embrace IP and have built a position as the UK’s No.1 SIP provider, with over a third of businesses trusting Gamma to carry their voice traffic. Over the past decade, we’ve been supporting Microsoft services through various previous iterations, including Lync and Skype for Business. Teams is one of the most successful incarnations of UC that Microsoft has given us.
“By combining our expertise and reliability with Microsoft’s operator-managed service, our customers will benefit from a reliable and secure service to easily maximise value from their Microsoft Teams environment.”
Taimoor Husain, Modern Workplace Strategy and GTM lead, Telcos at Microsoft, said: “We’re pleased to welcome Gamma to the Operator Connect for Microsoft Teams programme. Gamma’s inclusion amongst a select number of operators is a testament to the company’s extensive experience as one of the UK’s leading SIP providers and their expertise in delivering voice solutions for Teams.
“We’re pleased to continue working with them to create an integrated calling experience for all Teams users.”
Gamma is a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish and Benelux business markets. It is AIM listed and employs 1650 people. With a range of UCaaS, Mobile and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.
Gamma’s largest market is in the UK where the company’s network-based services are supplied to SME, Public Sector and Enterprise markets through a network of 1000+ channel partners and its own direct sales and support capabilities. In addition, Gamma owns Exactive, a Unified Communications specialist and Microsoft Teams Voice Partner. In 2021 Gamma acquired Mission Labs, a well established UCaaS technology business which has built a reputation for creating technologically advanced solutions and delivering great service to its customers and partners. The acquisition of Mission Labs enables Gamma to enhance and expand its cloud contact centre (CCaaS) technology as well as accelerating its digital channel strategy.
In Germany, Gamma owns HFO, one of the leading SIP Trunk and emerging Cloud PBX providers that has an excellent reputation for product quality and service. Headquartered in Oberkotzau, Bavaria, HFO operates nationwide in Germany through a reseller network of over 1,000 partners. Through its Epsilon brand, HFO is also a large B2B mobile distributor in Germany, offering mobile connections from all three major mobile network operators.
VozTelecom is a cloud communications service provider in Spain, primarily focused on the SME market. Headquartered in Barcelona, with offices in Sevilla, San Sebastián and Tétouan (Morocco), VozTelecom is one of the leading SIP Trunk and Cloud PBX providers, offering fixed and mobile communications bundled with Internet access. VozTelecom also owns ComyMedia who provide ICT managed services to the enterprise market in the Basque region.
Gamma Communications Nederland (formerly Dean One and gnTel), is a telecom operator and Internet provider supplying hosted VoIP solutions, mobile and broadband services via 900+ channel partners to SMEs in the Benelux region. Other Dutch business units are Nimsys, an ICT specialist for workspaces and multi-tenancy buildings as well as Schiphol Connect, the telecom and Internet provider at Schiphol Airport in the Netherlands.
Gamma focuses its family of businesses on digital automation, delivering UCaaS services to SME customers largely via a network of channel partners.