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Konica Minolta reveals 90% of UK organisations have potentially serious IT and data compliance issues

Konica Minolta Business Solutions (UK) Ltd today revealed that around 90% of organisations of small and medium-sized businesses (SMBs) are risking significant fines and reputational damage through serious IT vulnerabilities and data management weaknesses. This startling statistic comes from the company’s Managed IT support services, including its free IT Health Check & Data Compliance Assessment, giving a worrying snapshot of the potential dangers to IT security amongst UK organisations.

Konica Minolta’s free IT Health Check & Data Compliance Assessment service gives organisations a completely unbiased and honest assessment of their IT provisions, any failings, and opportunities, to steer them towards essential improvements. It also provides Konica Minolta with detailed insights into the real-world state of IT systems amongst SMBs across the UK.

Francis Thornhill Head of Customer & Solutions Marketing at Konica Minolta Business Solutions (UK) Ltd commented, “Security compliance is a key area of our assessments and whilst some businesses have seen good results, many others are lacking the right protection which is concerning – and 90% had at least one significant gap Potential liability is an area that no business wants to face. One business we worked with was potentially facing £15m of fines, whilst another was risking an eye-watering £35m had it fallen foul of the regulator before making our suggested changes. Yet fines are only really part of the risk to business – the greatest risk is damage to trust and reputation with customers as well as complete business operations failure if systems and data can’t be recovered.”

The data security vulnerabilities can vary from inherent data protection issues (such as insecure storage of financial details including IBAN numbers etc.) through to unsecured personal data, which is vigorously protected under GDPR. Many businesses were also found to lack important software security updates/patches, not only for endpoint hardware but also on servers containing all a business’s core data systems and therefore the ability to maintain key operations.

Jamie Chesterman IT Analyst & Support Manager at Konica Minolta Business Solutions (UK) Ltd added, “The assessments are carried out by our expert IT Analysts and revealed 60% of customers had inconsistencies with their server management – from Windows patches not up to date through to Servers OS’ being end of life and not supported by Microsoft. We have helped businesses to schedule out-of-hours updates that have minimum impact on customers and employees, but ensure these vital systems are fully secure and running at optimum efficiency.”

Konica Minolta’s findings are amplified by statistics released by the Department for Digital, Culture, Media and Sport (DCMS) that reveal 68% of medium-sized UK firms suffered a cyber security breach or attack during the past 12 months.

Konica Minolta’s research identified various reasons for these security issues, including limited resources to keep on top of IT management tasks and a lack of in-house IT capabilities. “Often the person directly in charge of the IT systems fully understands the issues but struggles to convince business leaders of the need for investment to avert potential disasters,” adds Jamie.

“As a third-party and totally agnostic expert, our free assessments help to focus the attention away from the anxiety of IT maintenance costs towards the far bigger and worrying costs associated with potential liability and lost productivity through neglecting these essential requirements.”

For further help with identifying potential IT issues, please visit Konica Minolta’s IT Health Check information page for a free and completely no obligation expert assessment:


To help businesses understand their digital maturity and to receive simple practical steps to accelerate digital transformation, Konica Minolta also offers its free and no obligation DX360° Assessment:

About Konica Minolta Business Solutions (UK) Ltd

Konica Minolta’s innovations help businesses to shape the future, today, changing the way people conduct business and use technology to work smarter, faster and better. As a leading Smart Data and Digital IT Services company, we meet the changing needs of customers with our Digital Print, IoT, Artificial Intelligence and Augmented Reality solutions.

As a provider of comprehensive IT services, Konica Minolta also delivers consultancy and services to optimise business processes with intelligent workflow automation, and implements solutions in the field of IT infrastructure and IT security as well as cloud environments.

Konica Minolta’s solutions are proven to improve quality, reduce cost, eradicate risk, increase accuracy and streamline business processes. Recognising there are no two businesses the same, we pride ourselves on our customer partnerships and tailor our solutions to our customer needs, giving them the competitive edge they need to remain at the forefront of their markets.

Combining our market leading, award winning and easy to integrate technological platforms, with our strategic partnerships, business solutions and services portfolio, Konica Minolta is continually improving quality, reducing cost, eradicating risk, increasing accuracy and streamlining business processes for our customers. Our strategy has our customers at its core. With strong and mutually beneficial customer partnerships, our aim is to achieve mutual sustainable growth through technological innovation – giving shape to our customers’ ideas. We bring flexible solutions that not only meet our customer expectations, but exceed them, time after time.

Part of the global Konica Minolta Group, Konica Minolta Business Solutions (UK) Ltd is headquartered in Basildon, Essex and operates out of 10 offices across the UK, employing over 750 people.

Terms and product names may be trademarks or registered trademarks of their respective holders and are hereby acknowledged.



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