Pax8 is partnering with Crewhu to provide MSPs with an automated way to collect and track client and employee satisfaction data through Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
The addition of Crewhu’s web-based recognition and gamification platform to the Pax8 cloud marketplace gives MSP a new way to measure CSAT for their help desks and sales teams. Custom-built for MSPs, it includes integration with PSA tools and gamification to reward employees for client service and teamwork.
Ryan Walsh, Chief Operations Officer at Pax8, said: “MSPs are searching for ways to measure CSAT for their help desks and sales teams so their businesses can grow and thrive. Crewhu is the first vendor in our cloud marketplace that offers solutions to measure customer and employee satisfaction, equipping MSPs with powerful metrics to improve their business operations and stay ahead of their competition.” www.pax8.com
Mayflex, a distributor of converged IP solutions, has strengthened its relationship with Motorola Solutions, through a new agreement to distribute AVA cloud-based video security solutions. Like Avigilon, Indigo Vision and Pelco, also available from Mayflex, AVA is now a Motorola Solutions company, following its acquisition last year.
Simon Steer, Security Director at Mayflex, said: “AVA is a truly innovative cloud solution that we feel has huge potential due to the rapid growth of 5G and generally improved internet speeds and coverage. With its advanced analytics and ease of install, the AVA solution provides a serious alternative to current systems on the market and can also be integrated with legacy cameras so that you can take advantage of the revolutionary AI capabilities via a hybrid cloud.”
AVA cameras feature built-in storage, AI video and audio analytics and encryption in transit and at rest for end-to-end security. www.mayflex.com
Cybersecurity VAD e92plus is enhancing its offering with a new managed service from Digital Risk Protection experts Skurio that helps MSPs identify potential cyber threats and detect data leaks across customers’ digital supply chains.
It does this through a combination of 24/7 monitoring of the surface, deep and Dark Web for customers’ data and real-time alerts that enable MSPs to act quickly to mitigate risk and prevent attacks on customers.
Skurio CEO Jeremy Hendy said: “Adding Skurio to their portfolio allows e92plus MSPs to extend their customers’ defences beyond their network perimeters, protecting their data from cyber threats wherever it lives.” www.e92plus.com
CMS Distribution is offering its network of resellers and MSPs a powerful messaging archiving solution through a new partnership with Global Relay. A long-time leader in the Gartner Magic Quadrant for Enterprise Information Archiving, Global Relay provides cloud-first message archiving, supervision and eDiscovery solutions for highly regulated industries. It enables users to archive data of every type from multiple messaging platforms (email, instant social, mobile, web) in a secure Global Relay Archive or other destination. Discovery tools enable users to organise and analyse data to meet compliance requirements and gain insight into trends and business processes. globalrelay.com www.cmsdistribution.com
Arrow Electronics has signed an agreement with Devo to distribute its cloud-native suite of Security Operations Centre (SOC), Security Information Event Management (SIEM) and Security Orchestration Automation and Response (SOAR) solutions in the UK.
Together, Arrow and Devo will aim to deliver what Devo calls the autonomous SOC – complete visibility, automation, analytics and open access to security community expertise and content.
Nick Bannister, Vice President Sales for Arrow’s enterprise computing solutions business in the UK and Ireland, said: “Devo is proving itself to be a leading choice for monitoring real-time threats and focusing on the detection of critical issues to resolve them on large-scale infrastructure.” fiveyearsout.com
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