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MSP services snapshot: NinjaOne, N-Able, Connectwise, Datto, Atrera & GoTo

As Datto’s new report shows (see Below) MSPs are successfully exploiting new opportunities in cybersecurity and the cloud, while still providing more traditional services. To help them manage both aspects of their operations, providers of IT and security management solutions built for and/or delivered by MSPs have been enhancing and expanding their offerings. Here, we provide a quick snapshot of recent developments at half a dozen leading providers.

N-able

N-able has strengthened its portfolio of remote monitoring and management, data protection as-a-service and security solutions for IT service providers, with the launch of a competitively priced solution for growing MSPs. Called N-sight RMM, this combines N-able’s cloud-based RMM; N-able Take Control for remote support; and MSP Manager for professional services automation.

At launch, Chief Technology Officer Mike Adler said: “N-sight is powerful enough for a seasoned MSP but built specifically for those at the beginning of their growth journey. We’re excited to bring them a truly complete solution that delivers everything they need to optimise their business as they grow, with a price tag that reflects their budget.”

In August, building on its July acquisition of Spinpanel, N-able launched The Cloud User Hub, a cloud-first, multi- tenant Microsoft 365 management and automation platform that provides Microsoft CSPs with a single pane of glass through which to automate the management and security of all Microsoft tenants, users and licences.  n-able.com

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GoTo

GoTo, the all-in-one business communications and IT support platform, has launched GoTo Resolve for Managed Service Providers to help them meet the needs of SMB customers with frictionless, fast and flexible support.

The solution provides MSP-specific, multi-tenancy account administration and reporting features; Professional Services Automation (PSA) integrations with Datto Autotask and ConnectWise Manage; and modern Remote Monitoring and Management (RMM) capabilities. All with GoTo’s best-in-class remote support tools to support and troubleshoot clients’ IT assets.

GoTo Resolve for MSPs is backed up by a first-of-its-kind zero trust security architecture within an RMM solution, safeguarding MSPs and their customers from increasingly prevalent software supply chain attacks.

Michael Day, Vice President of Global Partner Sales at GoTo, said: “We designed the specialised offering based on feedback from our MSP partners, providing them with all the tools they need to simplify workloads and streamline the support experience for customers.”

At the end of September, GoTo also announced the completion of its acquisition of mobile device management company Miradore. This will bring additional mobile device management (MDM) capabilities to the GoTo portfolio and GoTo Resolve IT support platform. Once fully integrated, the combination of GoTo Resolve and Miradore will enable customers to manage any device, from any location, through a single application. www.goto.com/it-management/resolve/msp

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ConnectWise

At its IT Nation Connect conference, ConnectWise announced a series of initiatives to help technology service providers manage the chaos of what it calls the ‘infinite edge’ brought on by hybrid working and the explosive increase in devices and access points.

ConnectWise CEO Jason Magee says ConnectWise, with its suite of solutions, integrated services and business transformation offerings, is best positioned to help TSPs manage the infinite edge and build profitable businesses.

He said: “While TSPs used to know where the computing edge they managed started and stopped, today our partners are encountering a rapidly changing, boundary-less and increasingly competitive environment to support their customers. TSPs can’t control that pace of change, but they can manage the chaos of the infinite edge with the right partners, the right solutions and organisational preparedness.”

One such solution is the new ConnectWise Access Management privileged access management offering, which provides credential-less, temporary administrative logon accounts and credential-less approval and denial of end user elevation requests to reduce ticket volumes and enhance security. connectwise.com

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Datto

Datto is helping MSPs improve their security posture and expand their security offerings to SMB customers with the addition of Datto EDR to Kaseya’s IT Complete Platform.

Tailored for today’s MSPs and integrated with Datto RMM and Kaseya One, this provides additional layers of endpoint security by detecting suspicious behaviours and providing alerts with detailed mitigation recommendations for the most common threats, allowing MSPs to become more self-sufficient.

Datto says that unlike most EDR tools that depend on skilled and trained security analysts, Datto EDR uses MITRE ATT&CK framework to reduce the need for a team of highly trained security experts to manage it. Its actionable alerts can be quickly interpreted to decide on the appropriate next steps with quick deployment options. www.datto.com/request/datto-edr/

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Atera

Atera, the remote-first IT management company, has enhanced its RMM and PSA platform with new integrations for Veeam Software (backup & recovery), ThreatLocker (endpoint security), Domotz (network monitoring), Malwarebytes (cyber protection), Axcient (BCDR), Emsisoft (anti-virus) and Ironscales (email security). A product of Atera’s expanded partnership program, these integrations enable IT professionals to shift from reactive responders to proactive problem solvers. atera.com

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NinjaOne

NinjaOne, provider of a unified IT management platform for MSPs and IT professionals, has been expanding its operations in EMEA throughout 2022. The company’s workforce at its EMEA HQ in Berlin increased from 90 in December 2021 to 125 in July and is projected to reach more than 160 by the end of the year – an annual increase of 78%.

NinjaOne says its growth is being driven by the need for customers to maintain security in a hybrid working environment, which its unified IT management platform can help them do through a combination of endpoint management, cloud backup, patch management and IT support capabilities. Ninjaone.com

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