New study exposes how knowledge loss from employee resignations and layoffs impact employees and business risk
As the Great Resignation continues to challenge companies of all sizes, across all industries amid new trends of layoffs, concern over declining employee productivity and loss of corporate knowledge is building. This is according to a recent study by Search Cloud provider Sinequa, which today announced findings from a survey of 1,000 IT managers at large organisations in the UK and US to explore the impact the Great Resignation has on employee experience, productivity, and organisational risk.
High employee attrition and turnover spur concerns of knowledge loss
Key findings from the survey include:
- 67% of all respondents reported being concerned by the loss of knowledge and expertise when people leave the company
- 71% of respondents agree the Great Resignation is contributing to organisational knowledge loss
- 64% felt that their organisation has experienced loss of knowledge due to people leaving the company
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When given a list of options to describe the most significant challenge resulting from knowledge loss, survey respondents cited workplace inefficiency/declining productivity (45%), followed by communication gaps (12%), and poor employee experience and poor customer experience selected by 11% of respondents respectively.
Access to information and knowledge impacts employee experience
Unsurprisingly, nearly all respondents (91%) agree that greater access to knowledge helps people work smarter and more efficiently. The survey also revealed how access to knowledge is perceived as having a direct impact on employee turnover and employee experience:
- 45% of survey respondents felt that greater access to corporate knowledge would reduce employee turnover
- 70% agree that if employees could easily find and access relevant information in their organisation, knowledge loss would be reduced
- 49% agree that loss of knowledge or expertise will harm their organisation’s ability to hire new employees, and an additional 56% agree it will hurt the organisation’s ability to onboard new employees
Preventing knowledge loss amid employee turnover
One-quarter of the respondents said their organisation has a knowledge management strategy, with 46% of those respondents indicating that it has been adjusted to address the risk of employees quitting or leaving. This is significant, as new trends of mass layoffs and hiring freezes emerge. As of early August, more than 34,000 workers in the U.S. tech sector have been laid off in mass job cuts so far in 2022, according to a Crunchbase News tally.
“Whether an organisation is facing resignations or layoffs, some of the most underreported risks are the impacts employee turnover has on the loss of invaluable tacit knowledge and organisational intelligence, along with disruption to productivity and workflows,” said Scott Parker, Director of Product Marketing at Sinequa. “There’s never been a more critical time for IT leaders to prioritise knowledge management strategies and look to intelligent technologies to fill critical gaps. At Sinequa, we’re empowering companies to retain information while providing their employees greater access to knowledge that helps them work smarter and more efficiently.”
Sinequa serves both large and complex organisations with the most complete enterprise search, ever. Sinequa’s Search Cloud platform provides employees with secure, unified access to all information regardless of source, format, or language. That way, they always have the knowledge, expertise, and insights they need to make informed decisions, work more efficiently, optimise responsiveness to customers and drive innovation. By enabling organisations to surface the know-how and experience of their best employees, and preventing that knowledge from becoming lost or hidden when an employee leaves, Sinequa helps increase knowledge sharing and accelerate innovation and employee productivity.
Sinequa’s Search Cloud brings organizations of all sizes the most complete enterprise search ever. Customers employ Search Cloud to connect all content (both text and data), derive meaning, learn from user interactions, and present information in context. This solves content chaos and informs employees through a single, secure interface. They get the knowledge, expertise, and insights needed to make informed decisions and do more, faster. Sinequa helps these organizations accelerate innovation, reduce rework, foster collaboration, ensure compliance, and increase productivity. For more information visitwww.sinequa.com.
About the Research
Sinequa conducted a survey of 500 UK IT workers and 500 US IT workers. The survey ran from 4th April until 3rd May 2022.