Velocity Smart Technology aims to revolutionise self-service IT support to enterprises by fully integrating its lockers with ServiceNow for streamlined asset request and delivery services. Velocity expects the integration of its lockers and ServiceNow to transform IT support by enabling a 24/7 ‘click and collect’ tech replacement self-service for businesses that has the potential to cut IT support costs, delivery times and worker downtime. Analysis of the first deployments of the ServiceNow Smart Collect app show that, in most cases, enterprise users collected requested items in less than one hour, compared to an industry average of three days.
A revolution in delivery from Velocity
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