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Emotional intelligence

Business communications specialist Avoira claims that its AI-powered real-time voice and text analytics solution, Xdroid Agent Assist, can increase client retention by 30% and sales by 14%.

It does this by picking up keywords in texts and conversations and by monitoring callers’ sentiment.

If a call sentiment changes from negative or neutral to positive, for example, the agent may be prompted to upsell.

www.xdroid.com

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2018