Omnichannel Contact Centre provider Daktela UK announces collaboration with Trust Partner Services, a move which will open significant new business opportunities for a select number of channel partners.
Daktela UK is an experienced player in the cloud contact centre market. Established in 2010, their senior leadership team have worked in the contact centre industry for over 30 years selling solutions through direct and indirect sales channels.
Their cloud-based solution connects voice, email, SMS, chat, Facebook Messenger, WhatsApp, and Instagram, allowing clients to manage all their customer communication in one place.
With a staged approach to pricing, they support teams from 5-1000 users with simple voice-only solutions right up to complex omnichannel contact centre deployments.
Daktela UK is part of the Daktela s.r.o group of companies supporting over 1000 customers of all different sizes across the globe. All Daktela software is developed in-house, emphasising performance, efficiency, security, open integration, and scalability.
The software is feature packed with all the latest AI technology, including intelligent voicebots and chatbots that can easily be set up to handle complex requests. The app can be used on a desktop, mobile app or via standard IP Handsets, providing opportunities for flexible working. Daktela has also established integrations with many popular business tools such as Salesforce, Pipedrive, and the full range of Microsoft software, including Teams.
“We are excited to grow our footprint in the UK with Trust Partner Services. Daktela has the best technology at the best price, and we see channel partners playing a significant role in our expansion plans,” said Steve McSherry, UK Country Manager at Daktela UK.
“Sophisticated customers expect a sophisticated experience. Businesses are turning to their providers to source the right technology, but we understand you need to differentiate to remain competitive. With Daktela, resellers can stand out from the crowd and have a real point of difference.” continues Steve McSherry.
Graham Bunting, Founder at Trust Partner Services, said: “Demand for connectivity is growing. Daktela helps businesses enjoy a more joined-up approach to communications. We’ll be working with resellers to help deliver this message and explain the benefits of Daktela. Partners can also bring their expertise with Daktela’s open API, creating a joint enterprise that benefits both parties. This, teamed with their staged approach to Contact Centre deployments, gives ultimate flexibility for resellers.”
About Daktela UK
Daktela UK is a leading provider of cloud-based communication, uniquely combining pioneering digital technology with over 30 years of real-world customer experience. They are on a mission to help UK businesses to create extraordinary customer experiences with their flexible, scalable packages. To find out more, contact: info@daktela.co.uk or visit www.daktela.co.uk.
About Trust Partner Services
Trust Partner Services are a niche consultancy specialising in supporting Technology/Voice/Software vendors’ go-to-market strategy and ecosystem building in the UKI & Europe. Founder Graham Bunting’s experience of local markets, and network, is second to none, having worked at partner, distributor and vendor levels.
To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. Simplification, communication and localisation provide a clear advantage in any market. We’re the company you can trust to help you deliver Experiences that Matter to your channels and customers.
graham@trustpartnerservices.com
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