NTA is proud to announce our latest enhanced feature – the widget wallboard. Using NTA’s award winning hosted platform, the flexible widget wallboard views real-time call traffic where different widget features can be added to suit individual businesses requirements.
Cliff Chandler, Sales Manager at NTA commented “We are continuingly adding features to our already feature rich hosted portal, we want resellers to have as many tools available to provide the best solution to their customers.” We believe our new and improved widget wallboard will cater to a wider array of businesses depending on their environment. From a busy sales office monitoring agents, to business owners/managers viewing the activity and statistics of the entire team, ranging from all call data/call volumes, queues, plus much more.
Additionally, NTA have just added an E50 model handset to their brandable range of handsets. The E50 is a high-end, enterprise colour screen handset and includes a large BLF/DSS display with up to 106 keys available. This device can be used as a Reception, Operator, Management or Supervisor Console. The most prominent feature is the ability to showcase the widget wallboard functionally within the BLF/DSS area of the handset itself, perfect for supervisors for easy viewing of colleague activity.
Recently one of NTA’s resellers, Tommy Downes of Aeon Converged Voice and Data Limited was beta testing the E50 handset with the widget wallboard functionality. Upon ordering more handsets, Tommy fed back, “We had an opportunity where the customer was looking to move to a hosted solution from an ageing on premise installation. This was driven partly by an office move along with looking for more flexible working options from their telephony setup, such as home/remote working and mobile applications. One of the main aspects identified was that the new office premises were open plan. The management team no longer wanted large displays showing call centre statistics as these would be visible to the rest of the office along with any visitors. We demonstrated an E50 handset running the widget wallboard which was exactly what was required. Now, all call centre staff can easily see on their handset how many calls are in the queue, available agents and overall answer/missed queue stats without large wall mounted displays. This development was key to us securing the order.”
To discuss this brand new feature and handset, or any of our other offerings, please do not hesitate to contact Cliff Chandler on 01708 320 000 or email firstname.lastname@example.org