Happy New Year! If you are like me – and most of the nation – you will be pleased to see the back
of 2019 and will be looking forward to what 2020 will bring. The election result brings the promise of greater stability and certainty, though on what basis it doesn’t pay to look too closely. For the time being, people are feeling remarkably optimistic and if that confidence is misplaced, does it matter? Collective myopia might not be such a bad thing – who’s to say lemmings don’t die happy?
In this issue:
What’s New: The month’s best Innew products and services
Distributor News Midwich launches portfolio of super-size screens
Working Together This month’s round-up of new distribution agreements
Tech Trends: ICT in the UK today
Reseller News Channel optimism grows despite economic headwinds
Vendor News LogicMonitor launches IT outage early warning system
View from the channel: With Nigel Potter, Managing Director of Select Technology
Q&A: With Tim Weller, CEO of Datto Inc.
IT Support: Totality Solutions wins trust with Feefo
Marketing: How to generate more leads with Leadoo
Predictions What will be big in 2020? We ask the experts
Presentations Prezi launches new video creation tool
Collaboration: How Microsoft 365 is helping Clifton Coffee Roasters spend more time with customers
People: New faces, new places
I Couldn’t do my Job Without…Matthew Bagwell picks his favourite work items
The IT channel is full of confident, optimistic people, which is one of the things that makes it such a great industry to be part of. Resellers and MSPs, even in the recent uncertain climate, have remained upbeat, as the latest CONTEXT ChannelWatch report reveals (see page 12). It is easy to see why. Just consider all the new technologies that are coming into play – 5G, IoT, AI, machine learning, blockchain etc. – and all the opportunities they present to enterprising resellers, VARs, ISVs and MSPs. The effects these emerging technologies will have on business in 2020 are considered by a cohort of IT experts on pages 28-31.
It is not just the technologies of the future that have promise. There is also pent-up demand for more run- on-the-mill IT. A recent survey by Lenovo suggests that many office workers are desperate for new equipment, with 41% of those surveyed complaining that they don’t have the technology to support flexible working and 38% describing IT-related issues, such as long loading times and slow file transfers, as a major distraction. The good news is that more than three quarters of employers surveyed consider it a priority to improve
the employee experience at work, which includes giving them the technology they need to do their jobs properly. Let’s hope that greater political certainty is reflected in this year’s IT budgets.
James Goulding Editor,