Two thirds of workers (66%) believe resolving an IT issue at work should be as simple as asking Siri a question, according to a survey by IPsoft. Nearly half (49%) feel their IT requests go into a black hole and they want to be kept better informed of progress.
Chetan Dube, CEO of IPsoft, said: “These findings show that business users want an altogether different experience from their interactions with IT. Business users want to be able to talk to their IT applications and have the applications solve their problems or requests, thereby disintermediating large segments of classic IT operations and ticket generating systems.”
To address these issues, IPsoft has launched 1Desk, an intelligent interface with a digital agent that can diagnose problems, fulfil requests and execute tasks across shared services functions including IT, HR and finance.