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Alcove and partners awarded Suffolk care technology contract

Technology and innovation company Alcove, together with change management consultancy Rethink Partners and monitoring service Provide CIC have been awarded the contract to deliver Suffolk County Council’s innovative care technology service over the next three years.

The new Cassius service was awarded following a lengthy procurement process.

Hellen Bowey, Alcove founder and CEO says: “We are over the moon that we have been awarded this contract and that we have been recognised for our unique, innovative and data-led approach. Cassius will deliver more than technology to meet people’s needs – it will provide new and agile ways for the people in Suffolk, who require care and support, to continue to live well in their own homes.

“Our partnership also brings together a balance of expertise around technology, culture change, data and information, community engagement and monitoring to ensure people will find the service provides them with confidence, empowers those that we are looking to support, while aligning with expectations around how technology can be used.”

Initially the service will launch with a high impact, targeted range of technology that will continue to grow into the full Cassius collection. This means that the technology can be customised to meet people’s needs and to address individual challenges which will help them live independently at home for longer.

Clare Morris, CEO of Rethink Partners says: “It is fantastic that Suffolk County Council has recognised the the importance of culture change to support technology adoption and to ensure it was commissioned as an integral part of the service.”

Cassius will focus on technology that promotes independence and provides monitoring and assessment, in the first instance, but that is data driven to provide impactful insights into people’s needs – this will help inform more targeted care and support where it is needed, and give people, loved ones and care providers peace of mind, real-time information and back-up support if it is needed. In the coming months, this will develop into a wider, more integrated package of technology that will support additional needs and opportunities.

Cllr Beccy Hopfensberger, cabinet member for Adult Social Care at SCC said: “We’re really excited to launch this new service and to offer people in Suffolk a simple, accessible, seamless and flexible approach.

“Our teams have worked hard over the last couple of years to create a vision of how we would like our digital care model to be – setting us aside from other local authorities. As we move away from the traditional analogue approach, we are embracing this opportunity to provide a pioneering and intelligent service that will evolve and adapt alongside societal needs.”

About the Partnership


Alcove’s intelligent care technology ecosystem was developed to enhance independent living for older and disabled adults, and revolutionise the delivery of care and support services globally to provide the 21st-century replacement for telecare

The business specialises in delivering connected care technology systems for local authorities, the NHS, housing associations and sheltered accommodation providers across the country

More at

 Rethink Partners

Rethink is an organisation fuelled by passionate individuals dedicated to improving health and care services. The team all have background in public sector leadership and are experienced change agents.

 About Clare Morris, CEO
Clare has a unique background and skillset that means she’s trusted by public sector leaders to tackle the most complex and sensitive of issues. Her instinct for spotting opportunities and creating value for partners is underpinned by a pragmatic and strongly ethical approach. Clients know they are always being given the right advice for their circumstances. Clare is as comfortable leading challenging, multi-partner, transformational work as she is driving technical challenges. From leading culture change on the world’s fastest roll out of care technology for vulnerable people to reshaping discharge pathways, Clare thrives on the challenging work of public services.

 About Irene Carson, MD
The freedom and trust Irene is given by our clients, to explore and discover why people behave as they do and the causes and effects of those behaviours, decisions and policies mean she can help organisations make radical shifts in how they function. Irene uses a combination of traditional consultant methods: enquiry, data analysis, triangulation and combines them with her instinct for finding the right people to talk to. Turning subjective instincts about where to zoom in and look closer, into critical insights about where the barriers to success and the opportunities lie. The aim is to quickly make sense of the complexity; see the big picture and the detail simultaneously and recognise what’s needed.

More at www.rethinkpartners.couk

Provide is a Community Interest Company (social enterprise).Provide delivers a broad range of health and social care services in the community and are committed to making sure that they are safe, responsive, and high quality.


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