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Aurora prepared for Ofcom mobile switching rules..

Following Ofcom’s introduction of new regulations designed to make it easier for consumers to change mobile provider, Aurora has introduced an Auto-Switch MNP module for its Affinity billing system.

Aurora COO Derek Watson said: “Mobile resellers will need a fully connected system capable of receiving network auto-switch text messages, requesting and communicating a PAC code, along with termination fees within two minutes (in the worst-case scenario).”

He added: “Resellers will need a system that can talk to the networks and get messages back and forth in very short timescales, ensuring that it all links up to the billing so that termination fees are communicated and charges are stopped at the right time, making it clear to the end customer that they’ve received their final invoice.”

The Affinity MNP Auto-Switch module empowers the reseller and/or customer to monitor Switch requests through a dedicated web portal – as long as they have a direct connection with the mobile network or use a Digital Wholesale Solutions service.

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