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Changing attitudes fuel managed services growth at eacs

Managed services provider eacs notched up more managed service contract
wins in the second quarter of 2021 than in the whole of 2020, following a pandemic-inspired change in attitudes to outsourcing, reveals CEO Kevin Timms. 

Outlining the growing acceptance of managed services, he said: “During 2020, there was little appetite to change outsource suppliers or indeed adopt managed services. There were very few procurement tenders released in the public or private sector and eacs saw clients simply renew their managed services without going to market. It was as if companies were just holding their breath, riding things out and delaying any decisions.

“However, at the end of Q1 2021 things started to change and tenders started flowing again to the extent that eacs secured more managed services business in Q2 of 2021 than in the whole of 2020. It is the fastest growing area of our business this year so far.” 

Timms attributes changing attitudes towards managed services to the pandemic, when trusted IT partners like eacs made sure clients were able to work remotely, and to the challenges and opportunities businesses have faced since. 

“Clients who were forced to reduce staffing levels last year are finding it hard to recruit again, salaries are climbing steeply  for good people and managed services are becoming a more attractive option commercially. An interesting motivator we see are companies consolidating properties, embracing home working as a standard and shutting offices they have occupied for decades. Also, the rise and rise of cloud technologies can ensure companies are no longer tied to bricks and mortar data centres. In effect, detaching users and datacentres from physical offices means working from anywhere is a reality,” he said. 

Timms suggests that we have reached the point where the question is no longer why outsource IT functions, but when. 

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