Home appliance service, spare parts and accessories distributor Connect Distribution is celebrating its 50th anniversary.
The family-run business, established in 1969 by Michael Depper to supply local repair shops, today employs 600 people at its Birmingham headquarters and distribution facility.
Managing Director Andrew Sharp said: “We’re extremely proud of our track record but it is important that we continue to innovate. From the early eighties, we were at the forefront of the industry with our next day delivery service; in the nineties, our customers were among the first to benefit from an offline, pre-internet CD ordering system; and at the turn of the millennium we launched ‘Connections’, our instant ordering trade web platform.”
He added: “To celebrate 50 years of innovation, we’ve introduced an instant messaging system, LiveChat, to our trade website. This provides instant access to our customer service team, allowing us to solve queries in real-time.”
In addition to its distribution business, Connect supplies technology components to end users via the eSpares online store, including parts for smartphones, tablets, printers, laptops and other gadgets from brands such as Apple, LG, Samsung and Sony.