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Contact centre solution

Exertis has added Enghouse Interactive’s multi-channel contact centre and customer interaction solutions to its unified communications (UC) portfolio.

These include the Enghouse Interactive Communications Centre (EICC) and Communications Centre Enterprise (CCE) solutions; the Quality Management Suite (QMS); and Real Time Speech Analytics The platform-independent solutions are typically sold into contact centres with 10-250 agents, though they can be scaled up to thousands of users. They can be deployed in the cloud, on-premise or in a hybrid environment.

John Bird, Exertis, Head of UC Systems and Support Services, said: “Our partnership with Enghouse is a great opportunity to deepen our engagement with our resellers that offer ShoreTel and NEC unified communications solutions, creating additional profitability for their business. It also provides our Microsoft resellers with the ideal platform to enhance Skype for Business into a fully featured enterprise call management solution.”

He added: “We will be offering our full service wrap to the Enghouse solution – 24x7x365 helpdesk support, pre sales configuration support, proof of concept services, demonstration assistance, financial services (leasing) and much more.”

Enghouse Interactive was classified as a Challenger in the 2016 Gartner Magic Quadrant for Contact Centre Infrastructure.

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