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Contact Centre specialist launches innovative cloud platform

BrightCloud Group, the contact centre and Unified Communications specialist headquartered in Leeds, has strengthened its position as leading provider of Cisco Contact Centre solutions, with the launch of its innovative cloud platform, BCSquared.

As new technologies continue to evolve the way businesses communicate with their customers, BrightCloud Group recognised the urgent need for a product that manages the complexities of cloud migration.

Through BCSquared, BrightCloud Group is the only authorised UK and European partner to be market-ready with a fully managed service cloud platform that is built around the full Cisco Webex portfolio.

Alex Morrison, CEO of BrightCloud Group, said: “We understand contact centres and what is required for organisations of any size and stage of their digital transformation. We also recognise that the transition to digitalising and enhancing their communication network by migrating to the cloud is often complex.

“As we focus solely on Cisco Contact Centres here in the UK, we knew we had the in-house capabilities to create an innovative solution that can help to navigate this journey, removing all of the complexities in one package from one service provider.

“BCSquared, our newly developed cloud platform, is the perfect home for contact centres and unified communications. It enables call centres to move to the cloud quickly and efficiently, a process supported by our team of experts who advise and handle each step to make sure that our client’s customer service remains uncompromised throughout.”

Understanding that the transition to cloud can vary for contact centres of varying sizes and across different industries, the BCSquared platform can design and build bespoke hybrid solutions that integrate and manages the communication infrastructure needed. This supports a company’s digital transformation strategy and ultimately enables, advances, and optimises an omnichannel approach for contact centres.

Erwin-Paul Bouma, Cisco Head of Sales, Customer Experience Solutions, Europe, Middle-East, Africa & Russia (EMEAR), comments: “In recent weeks there has been unprecedented interest from contact centres looking to migrate to the cloud. For many, this is no longer an aspiration; it has become a necessity.

“During this period, BrightCloud Group has played a huge role in helping call centres migrate quickly and smoothly. In fact, go live transmission has been painless, especially considering the speed in which our teams and customers have moved.

“BrightCloud Group were early adopters of Cisco Webex contact centres and has been building a range of propositions and integrations around it for some time. This is what we see through the BCSquared product. As a result, the team can help partners who may have less experience in how to move contact centre customers to the cloud. They guide, build and facilitate and provide the support where it is needed.”

Unlike any other cloud products currently available on the market, BCSquared is supported by the UK’s largest team of experts who focus solely on Cisco Contact Centres. Their experience ensures the successful deployment of BrightCloud Group’s Managed Service Contact Centre, Unified Communication Cloud Platform and comprehensive Customer Experience tool integrations from its optimisation solution, CCBox.

Founded in 2011, BrightCloud Group is a leading specialist in the contact centre industry, deploying innovative world-class contact centres to clients across Europe – ranging from Fortune 50 companies to new organisations.

The largest single team of specialists focussed solely on Cisco Contacts Centres in the UK, Brightcloud Group operate across diverse sectors, from automotive and retail to utilities.

For further details about BrightCloud Group and its contact centre expertise, please visit: brightcloudgroup.global or for regular updates about the business follow @brightcloudgrp on Twitter.

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2018