Datech Solutions, a specialist business of Tech Data focused on Autodesk products and services, is introducing a new self-service option, Renew Online, that enables resellers’ end-user customers with a very small number of AutoCAD licences to renew subscriptions online.
Partners can use it to drive a series of automated email reminders, highlighting the benefits of the software and reminding
them they are due to renew soon. End-user customers are able to update their AutoCAD licences online and pay immediately using a credit card.
Damian Hill, Channel Development Manager for Datech Solutions, said: “Many partners have a number of AutoCAD customers who have only one or two licences. By embracing this digital renewal capability to manage the more transactional elements, they can spend more time supporting their customers and helping them to become more successful.”
Even if they don’t make use of the Renew Online tool, partners can take advantage of an automated process on the Datech Solutions Portal to keep in touch with their AutoCAD customers. Ready-made templates allow them to personalise emails with logos and signatures.