To make it easier for the channel to create new recurring annuity revenues and engage continuously with end users, Exertis is consolidating its services businesses to provide an end-to-end integrated portfolio covering the whole technology lifecycle.
Its services encompass six key areas:
*Consult – professional services to identify business improvements;
*Deploy – configuration and installation solutions;
*Maintain – 24×7 in-life support solutions;
*Manage – 24×7 fully managed and proactive monitoring and support solutions;
*Assist & Educate – on-demand technical assistance and training solutions; and
*Recover – refurbishment and recycling solutions.
Rod McCarthy, Managing Director of Exertis Services, said: “Our aim is to fully support and equip resellers to deliver a range of technical support services without the need for specialist expertise or expensive infrastructure investment. Our services portfolio can be provided on a ‘white label’ basis as complete or modular solutions, depending on partner needs.”
Supported by Centres of Excellence (CoE), located in the UK and Ireland, the service is fully ISO-27001-accredited, with full disaster recovery systems and processes. Many services are available on a 24/7/365 basis, with vendor-endorsed and qualified engineers.