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Fixing IT problems could save SMEs millions of hours

Brother UK is encouraging channel partners to make productivity gains central to how they sell to small and medium-sized businesses, following research showing that simply by fixing everyday IT problems they could save UK SMEs as many as 5 million working hours every week.

Phil Jones MBE
Phil Jones MBE

Three quarters (75%) of business leaders surveyed for the company estimate that each of their employees spends one to two hours per week in front of frozen computer screens; 71% believe employees waste a similar amount of time dealing with faulty printers.

Phil Jones MBE, Managing Director of Brother UK, said: “Productivity is a big issue for ambitious SMEs. Millions of hours of employee time are wasted through IT errors that have, wrongly, become part of the working day. Fixing these issues can deliver quick and long-term productivity wins that improve staff morale, as well as benefiting the balance sheet. The trick is to preserve a small amount of time to look for the seemingly inconsequential things that waste time.”

Common time-wasters highlighted by the research include the inability to find documents on a server or as hard copies (28%); printer problems (21%); other business equipment failures (21%); and computer crashes (20%).

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