FluidOne posts strong year end results and expands suite of M&A funding options
- Organic revenue grew 11% year-on-year from £26.0m to £28.8m
- Underlying EBITDA up by 33% from £2.4m to £3.2m
- Investment from leading private equity firm Livingbridge to accelerate growth
- Material flexible tiered debt facility secured from a leading bank to fund M&A strategy
- 96% customer retention achieved as FluidOne achieves highest NPS in the industry
FluidOne, a leading data connectivity aggregator headquartered in the UK, announces strong results for the year ending 31 March 2019 as the company continued to scale. These results follow the business attracting a strategic investment by Livingbridge, one of the UK’s leading mid-market private equity investors, and agreeing a new tiered debt facility.
FluidOne’s organic revenue increased by 11% year-on-year from £26.0m to £28.8m and Underlying EBITDA rose by 33% from £2.4m to £3.2m (underyling is before group costs and exceptional items). Annual customer retention of 96% reflected FluidOne’s promotion in 2019 to the number one position for customer experience in UK telecoms as measured by NPS.
FluidOne provides a range of quality data connectivity services to UK businesses with particular strengths for multi-site customers as their market leading breadth of over 30 carriers and suppliers give the best choice per location. The business helps its diverse and loyal customer base to securely connect any device to business-related data and applications through its unique, integrated software defined network, called Platform One.
Investment by Livingbridge
In February 2019, FluidOne embarked on the next phase of growth through its acquisition from Rigby plc by Livingbridge, which has deep experience and a successful track record of growing technology companies. Livingbridge’s investment alongside the management team led by CEO Russell Horton is an endorsement of FluidOne’s strategic plans to significantly scale the company organically and through acquisition.
Acquisition firepower strengthened through new bank debt facility
FluidOne has maintained the momentum in 2019 through expanding its range of funding options to support its ambitious acquisition plans by agreeing a material new debt facility with a leading bank. FluidOne is building a strong M&A pipeline in a growing market that is poised for consolidation.
Sector leading customer experience
FluidOne underlined its commitment to be the best quality data connectivity provider to UK businesses by implementing a wide number of improvements to its proposition over 2019. This resulted in its Net Promoter Score (NPS) increasing from 35 in 2018 to a market-leading 75 as at September 2019.
Award-winning corporate culture
FluidOne is committed to building a great staff culture and believes this is a cornerstone of its success and future growth. In 2019 FluidOne was ranked 32ndin the Best Companies to Work For in London and achieved Investors in People silver accreditation.
Russell Horton, Chief Executive of FluidOne, said: “This is a strong set of results reflecting the success we’ve had in the past year in growing our customer base, improving our market leading technology platform and putting ourselves in pole position to scale up the company as the market for network connectivity across fibre, copper, IoT, cloud and mobile continues to expand. Livingbridge’s decision to invest in FluidOne alongside the management team has had a transformative impact on our ability to build market share in a fast-growing market. We look forward to continuing to execute our ambitious growth plans over the coming months.”
Matthew Caffrey, Partner at Livingbridge, added: “FluidOne has posted a strong set of results and has continued to make excellent progress in the months following our investment in February this year. The new debt facility, coupled with our financial support, provides FluidOne with the acquisition funding required to support its ambitious growth plans. The company is perfectly positioned to attract other high-quality players to its scalable technology platform and take a leading role in consolidating a highly fragmented market that is rich in opportunity as companies accelerate their digital transformation journeys.”
FluidOne is currently number one for multi-site connectivity as one of the most connected network aggregators in the UK. The delivery of its products and services is based upon Platform One, which won the Queens Award for Enterprise: Innovation. Platform One is a software-defined national fibre network, based upon 19 data centre pops, blending the services of 30 different asset-owning communications providers with their in house developed Dash portal, into one ready to compare, quote, order and ready to use national service.