Four out of 10 UK organisations have started using intelligent automation in one or more business processes, and 35% expect to require even more automation by 2018.
In a survey for ServiceNow’s new report, Today’s State of Work: At the Breaking Point, 91% of organisations agreed that productivity could be improved through the use of intelligent automation such as artificial intelligence or machine learning to streamline decision-making and improve the speed and accuracy of business processes.
The report states that highly automated companies are six time more likely to experience revenue growth of more than 15% than companies with low levels of automation. Companies with more than 20% revenue growth are, on average, 61% automated. Those with flat or negative growth are only 35% automated.