Vapour Cloud has launched a new, cloud-based communications offering based on the technologies of global communications leader Avaya. The new offering will provide partners and customers with all their enterprise-ready software, support and updates under a single, simple and flexible contract. Vapour Cloud, with its own private network infrastructure, ensures secure, robust delivery for contact centre operations and larger SMEs. Under the agreement, Vapour Cloud can empower existing Avaya partners with the ‘engine’ to deliver cloud-based communications to their own customer base. Vapour has invested more than £2 million in building two private MPLS networks spanning five UK data centres and can also provide an end-to-end service wrap complete with SIP, if required.
Cheshire-headquartered Unified Communications specialist Zest4, the preferred wholesale provider of 8×8 cloud voice, has migrated its on-prem estate to a co-location facility in Manchester in a new collaboration with Vapour Cloud. The company’s four servers will be co-located in one of Vapour’s five secure, private ISO27001-accredited data centres, with two managed circuits providing high bandwidth connectivity to the internet and back to the core, plus private access into Vapour’s Veeam backup. The set-up gives Zest4 a robust disaster recovery strategy, coupled with 99.99% uptime, that will future-proof the business as it expands its customer base and adds extra functionality.
Leicester-headquartered insurance brokers Erskine Murray has invested in a multi-site cloud telephony system powered by Vapour Cloud. It is replacing on-prem systems at each of its four UK offices with an Avaya cloud voice infrastructure better suited to the needs of its 100 workers, half of whom are field-based. The £7m turnover business has invested in Avaya licences with real time reporting, unified communications functionality to support remote working, phone hardware and connectivity through Vapour’s private MPLS network. Erskine Murray Finance Director John Adey says the investment was well timed. “When we first began the transition to Vapour’s cloud voice solution, nobody could have anticipated that COVID-19 was on the horizon. But this is a perfect example of the need to prepare for the unexpected. Our business continuity planning meant we could adapt to lockdown constraints with relative ease, which has protected the productivity and morale of staff, as well as the level of service we provide to customers.”