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More value, less spend

Workplace data analytics firm Tiger has released a Microsoft Teams module to help businesses optimise licences and gain access to key staff productivity data

Chances are that since last March your customers, like millions of others, will have adopted or at least massively increased their use of unified communications and collaboration tools like Microsoft Teams to enable Work from Home and hybrid working strategies.

These solutions are now essential day-to-day business tools, yet in too many businesses their value is being compromised by the manner in which they were originally deployed, i.e. as an emergency response without the control and detailed anayltics that might have been applied in normal times.

As a result, some businesses will have over-subscribed and will now be paying for too many licences. Many are also unlikely to be making the most of usage data to improve decision-making and enhance employee engagement.

To counter these failings, workplace data analytics firm Tiger has released a Microsoft Teams module that helps businesses optimise licences and contextualise Teams call records at a granular level, while also overcoming existing Microsoft Teams data access restrictions. These include limiting access to users with admin rights and making available only a small subset of data going back no more than 28 days.

Tiger Prism for Microsoft enables managers to analyse interaction volume, incoming call performance, team adoption, individual interactions, channel usage (speech, video or meeting) and identify the least and most engaged employees, all via intuitive dashboards.

Moreover, it provides secure management access so that any company-assigned user can retrieve any piece of data that has been drawn from the analytics engine without any age restrictions, making it possible to analyse longer term and seasonal trends.

Gaining insight
Tiger Chief Operating Officer Ben Nicklen claims that by making data more accessible, flexible and easy to understand, Tiger Prism for Microsoft can help organisations maximise employee engagement and wellbeing, improve the customer experience and optimise remote and hybrid working.

“Businesses are currently operating in the dark because they don’t have the evidence to know which colleagues are using Teams, how often, or how well. That means they can’t effectively enhance engagement and make adjustments where necessary,” he said.

“Gleaning the right intelligence empowers every part of a firm – whether HR, finance or sales and marketing – because they can analyse and interpret data that specifically impacts their department. From reviewing the quality of each customer call to identifying employee patterns that alert managers to wellbeing concerns – or perhaps the need for further training – these insights help to streamline overall efficiency and performance on a company-wide level.”

Cost control
Nicklen adds that from conversations with a cross-section of Tiger’s 600-strong enterprise customer base, spanning healthcare, education, insurance and manufacturing, it is clear that some companies are struggling to optimise their Teams’ calling plan licences and as a result are wasting significant sums of money.

“It’s a can of worms for so many organisations and it’s putting them severely out of pocket because they’re paying for licences they don’t need or even use,” he said.

Through a combination of analytics and ongoing monitoring of employees’ Teams usage, Tiger Prism for Microsoft enables organisations to identify overspend and select the most appropriate Microsoft Teams licences based on their true needs.

Based in Hampshire, Tiger produces workplace data analytics software for unified communications and collaboration solutions, giving business leaders, IT directors and team managers actionable insights to inform decisions on technology investment, cost control, the customer experience and staff training and engagement. Its software collates trillions of pieces of data for customers in sectors including healthcare, public sector, insurance, manufacturing, aerospace and logistics.

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TechnologyReseller: 2021