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Nuvias report highlights opportunities in UC

What are the opportunities and challenges in unified communications in 2022? To find out Nuvias UC, the Unified Communications business of the Nuvias Group, polled more than 1,500 IT decision-makers in the UK, Benelux, Sweden, France, Spain and Italy

Spending surge

Not surprisingly, 67% of UK respondents said that in the past 18 months their spending on unified communications was more than they had planned for. This trend looks set to continue, with 47% of UK respondents expecting to exceed original spending plans this year. For some, this is to make up for under-investment over the last two years: 22% of UK IT decision- makers cited not investing enough to start with as their biggest regret about their digital transformation during the pandemic.

Preparing for the worst

Almost nine out of 10 respondents (89%) claim collaboration tools had a positive impact on how their employees coped with the transition to remote working during the pandemic. With 45% citing another wave of the pandemic as one of the biggest challenges IT teams and IT resellers will face in the next 12 months, there is a strong case for continued investment in modern UC tools, if only for business continuity reasons.  Almost half (45%) of UK respondents feel UC helps enhance business continuity.

Hybrid working boost

Continued spending on UC is also being driven by new hybrid working models as organisations need a flexible UC infrastructure to simultaneously accommodate remote and in-office operations. For example, 43% of UK respondents say users within their business would like better integration tools or communication tools that work easily on any device. Seamless UC can also help overcome some of the risks associated with a hybrid working model, including a cultural divide between in-office and remote workers (cited by 73%) and the formation of cliques (cited by 53%). More positively, 55% of UK respondents believe modern UC can help improve work-life balance for employees.

Plugging the skills gap

Vendors make much of the extent to which businesses have come to rely on MSPs and resellers as trusted partners to guide them on their transformation journey, and this view is supported by Nuvias UC’s poll. More than four in 10 UK respondents (41%) said they had noticed a lack of IT and technical skills within their in-house IT teams over the last 18 months, with 55% turning to IT consultants for advice on UC challenges and 50% relying on IT resellers for technical expertise.

Reseller opportunity

With 38% of respondents citing technical complexity as one of the biggest barriers to the success of a unified communications deployment, Nuvias UC CEO Jeremy Keefe believes there is enormous potential for resellers to increase their value to customers. He said: “There is a clear opportunity for IT resellers to optimise on post-pandemic demand through taking a consultancy-led approach and establishing themselves as the technical experts on all things UC. Building close relationships with these experts will separate the leaders from the laggards when it comes to businesses achieving seamless communication and collaboration in a post-pandemic era.”


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