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Oak complete their service provider offering for teams users with the launch of Qualifygo reporting and analytics

Oak Innovation have released a cloud reporting and analytics solution for Microsoft Teams. 

QualifyGo sits alongside Clarify recording and ClarifyGo recording-as-a-Service in the Oak portfolio to provide a strong propostion in the competitive Teams marketplace.

QualifyGo is designed for any organization that wants greater insight into user activity on Teams. It’s ideal for tenants using Teams Call Queues and Auto Attendants for cost-effective call-routing, or those who want more advanced contact center reporting than Teams alone can offer. But even for organizations who only use Teams for internal communication, QualifyGo provides useful feedback on user adoption and activity. 

Critical information is delivered through user-defined reports, daily dashboards, and trend monitors. QualifyGo provides accurate, relevant information for better call management and resource allocation. Additional capabilities are available as add-ons, including Real View (RV) real-time reporting and wallboards, Queue View (QV) management of Call Queues and Auto Attendants, or Number View (NV) DID range management. 

Oak CEO, William Emm, said, 

“We’re delighted to be introducing QualifyGo for Teams. This means customers can now enjoy a complete recording and reporting package from Oak that is fully cloud-based. Since we also cater for customers who want on-premise recording or who use platforms other than Teams, it puts us in the strong position of being able to deliver a system suited to every business.” 

QualifyGo is available now and is compatible with Clarify compliance recording and ClarifyGo recording-as-a-Service for Teams.  

 For more information, contact the Oak Sales’ Team: sales@oakinnovate.com 

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TechnologyReseller: 2021