TD SYNNEX has added an onsite warranty option with full monitoring of devices to its OpenMPS managed print service. Combined with existing installation and configuration services, this gives partners an end-to-end service proposition they can take to their customers.
It has also updated the dashboard for OpenMPS to provide partners with information on when devices are nearing end of life and need to be upgraded or replaced.
Peter Lunn, UK Technical Lead for OpenMPS at TD SYNNEX, said: “With the extended warranty and monitoring added into OpenMSP, partners can take a complete managed services proposition to their customers. It’s simple to understand and sell, and ideal for partners that want to offer a managed option without investing in their own dedicated service and capability.”
The OpenMPS Data Collection Agent installed on a customer’s system to provide monitoring will alert TD SYNNEX’s warranty services provider to identify and respond to any issues with no touch or intervention needed from the reseller.