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Outsourced help desk brings peace of mind

Welsh housing association ateb Group has appointed Central Networks to provide an outsourced help desk function for its 130-strong workforce, leaving its in-house IT department free to focus on more strategic matters.

The contract covers first, second, and third-line support services, encompassing everything from troubleshooting and solving user tech issues through to device management and tactical decision-making. The help desk receives circa 1,200 IT requests per year.

Alex Jenkins, Executive Director for Finance at ateb Group, said: “Working with Central means we have complete peace of mind that the daily tickets are being resolved, affording our head of digital systems the time and headspace to focus on more strategic activities.”

He added: “The Central team is a great sounding board and critical friend for us here at ateb. From penetration testing to cloud migration, they advise our digital team on key technology decisions and also support our recruitment process with interview participation. They are a trusted pair of hands and go above and beyond to ensure we’re getting the most from our investments.”

Manchester-based Central has more than 30 years’ experience in the IT and housing sectors.

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