Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announced today that it has been recognized in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
“Through CPaaS messaging, Sinch makes it possible for businesses to reach people anywhere on virtually any channel,” said Oscar Werner, CEO of Sinch. “With applications like Chatlayer, we make it easy – with no tech resources needed — to automate their customer communication using AI chatbots and voicebots.
“Available to our Chatlayer customers are 600-plus direct connections with mobile network operators, leveraging the most popular messaging apps such as WhatsApp, Telegram, and Google Business messages. This ensures businesses can create conversational experiences on any channel they want anywhere in the world.”
Customers prefer a continuous conversation as they move across channels and different devices. This is a unique opportunity for brands to deliver rich and meaningful conversational experiences. Businesses have seen 30-50% increased conversions, 20-80% cost reduction in customer care, and a 3X increase in NPS scores with these types of capabilities.
Report can be found here.
Source: Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms , by: Magnus Revang, Anthony Mullen, Bern Elliot, published 24 January 2022
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 50 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at sinch.com.