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SVL Business Solutions expands team

SVL Business Solutions, a provider of multimedia interaction recording and advanced contact centre applications, has appointed Indy Kaur as WFM Analyst.

Kaur is an industry specialist with over 18 years’ experience in the delivery of application and technical support for advanced contact centre solutions.

She joins direct from NICE, the global supplier of technology solutions for contact centres and public safety control rooms, where, as Professional Services Consultant, she was responsible for delivering training programmes to users of the company’s IEX WFM product.

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