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Tech trends: ICT in the UK today – Managed Services

Security is MSPs’ number one risk and opportunity

Security is the biggest worry for over half (54%) of MSPs in EMEA, with 48% concerned about the difficulties of managing devices and technology used by remote workers, according to the latest annual MSP benchmark survey carried out by IT and security management solutions provider Kaseya.

Almost three quarters (71%) of MSPs questioned stated that 10-20% of their clients had experienced at least one cyber-attack in the last 12 months.

Mike Puglia, Chief Strategy Officer at Kaseya, said: “Last year, MSPs and their customers faced extraordinary challenges when it came to remote workforce management, IT security and backup and disaster recovery. Even so, these three areas present the biggest opportunities for growth as we move into the post-pandemic era.”

MSPs are already benefiting from increased demand for security services, with 57% seeing a rise in revenue from such services over the last 12 months. Moreover, almost one in seven (15%) have experienced average growth in monthly recuring revenue of more than 20% over the past three years.

Such is the demand for managed services that Kaseya expects the global market to almost double to €226 billion by 2026, up from €125 billion in 2020.

www.kaseya.com
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Office 365 data at risk without third party backup

The intensification of data protection challenges caused by the shift to remote work is highlighted in another new report, this one by Barracuda, a provider of cloud-enabled security solutions.

The state of Office 365 backup focuses particularly on Office 365 and the failure of organisations adequately to protect the explosion of data within SharePoint, OneDrive and Teams.

For example, even though 52% of IT decision-makers say their organisation has experienced a ransomware attack and 72% are concerned that their Office 365 data could be a ransomware target, 67% still rely exclusively on capabilities built into Office 365 to backup and recover their data.

Jason Howells, VP MSP International Sales at Barracuda MSP, said: “Microsoft does recommend that businesses implement a third party backup, but most MSPs don’t realise that they need this additional protection on top of their Microsoft stack to remain compliant and secure. There is a real requirement for MSPs to implement and educate their customers on the benefits of added capabilities. For example, how granular restore, which isn’t included in Microsoft’s native functionality, will properly protect data and provide comprehensive, easy to run backups that are compliant.”

In the survey, 77% of IT decision-makers agreed that granular restore of Exchange, SharePoint, OneDrive and Teams is important to them. More than two thirds (69%) are concerned about data being backed up outside their geography.

www.barracuda.com/office365-ccb

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