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Tech trends: EMEA sourcing market bounces back in Q4

A strong bounceback in Q4 2020, driven by record demand for cloud-based services and a resurgence in managed services, propelled the EMEA sourcing market to a record annual contract value (ACV) of £15.1 billion in 2020, up 7% on the previous year’s figure.

According to the latest EMEA ISG Index, which measures commercial outsourcing contracts with an ACV of £4m or more, the as-a-service market grew 15% in 2020 to £6.1 billion, with managed services growing 2% to £8.9 billion, despite a pandemic-induced slump in Q2.

Within the managed services market, a 21% rise in IT outsourcing ACV to £7.7 billion offset a 50% drop in Business Process Outsourcing ACV to £1.2 billion. In cloud-based services, IaaS rose 23% to £4.5 billion, while SaaS ACV fell to £1.6 billion.


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TechnologyReseller: 2021