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The future is hybrid: 65% of HR professionals expect workers to split time between office and home post-COVID

Only 10% of HR professionals say their organisation doesn’t intend to run a hybrid way of working after COVID restrictions lift

Research conducted with UK HR professionals about post-COVID work habits reveals that only one-in-ten organisations does not intend to run a hybrid way of working – with nearly two-thirds (65%) of HR professionals of the opinion that employees will divide their time between the office and home after all COVID restrictions have lifted. UK workers’ sentiments about going back to the office full-time have shifted drastically, with the pandemic having had a huge impact on attitudes towards commuting and work-life balance. Now, as we come out of lockdown restrictions, it is clear that UK businesses need to offer employees flexibility to ensure they can work in the way they want. But for those looking to switch to a hybrid model, without the right IT investments, employers will struggle to maintain worker engagement, both for technical reasons such as connectivity, and wellbeing reasons such as perceived exclusion of certain groups.

Mark Skelton, Vice President and CTO of CANCOM UK&I, comments: “The community and collaboration element of the office has been difficult to replicate during the lockdown period. For businesses looking to create this in a hybrid environment, it is important to use technology to enable seamless collaboration. Connectivity issues between those working remotely and those in the office will limit collaboration and idea sharing, and ultimately could put those working from home at a disadvantage.”

There are huge operational hurdles around hybrid working that business leaders must be aware of and prepare for in the coming weeks before employees return to the workplace. With HR professionals citing poor network connectivity between those working at home and in the office (51%) and maintaining security through a corporate network (30%) as two of the biggest challenges around running a hybrid workspace model, it is clear that the right tech and tools will be fundamental for successful hybrid working, both this year and beyond.

Technology will be also key in creating new ways of working in the future, with 96% of survey respondents saying that behavioural analytics tools and AI will impact the future of work. By analysing employee activity, behavioural analytics tools can help employers to understand employee wellbeing and job satisfaction, whilst helping to ensure that remote working is enjoyable and sustainable for all.

Skelton concludes: “Given how drastically the pandemic has changed the way we work, it’s promising to see that the majority of businesses are planning to run a hybrid work model post-COVID. But it’s key to implement it correctly. Hybrid working is more than just a blend of employee locations; it’s a mix of different elements, including software and hardware that revolve around the office ‘hub’. In order to be successful, business leaders must provide employees with the ability to collaborate in an inclusive, tech-enabled environment.”


The CANCOM Group helps private and public sector organisations maximise business success through technology and leads companies into the digital future. It has over 25 years’ experience in the IT sector and our comprehensive range of services and solutions cover consultation, implementation, management and support. The CANCOM Group operates internationally. Our 4,000+ employees, together with our powerful partner network, ensures market presence and proximity to our customers across Germany, Austria, Switzerland, Belgium, Slovakia, the United Kingdom, United States and beyond.


Arlington Research carried out online quantitative interviews with 2,000 full time workers in the UK, with nationally representative quotas on gender, age and region set at country-level.

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