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The price of failure

Much is made of the benefits of a successful digital transformation project, but what happens when things go wrong?

A new study by enterprise software company IFS (Digital Transformation Investment in 2020 and Beyond: Factors That Will Impact the Success or Failure of Technology Investments in the Post-Pandemic Era) reveals that it takes almost all companies (92%) a minimum of a year to get over an IT project failure, with 34% requiring two to three years.

Ramifications of failure cited by UK respondents include:

*Financial loss (25%);
*Loss of customers (24%);
*Loss of market share (23%);
*Reduced headcount (20%); and
*Complete shutdown of critical business departments (18%).

A failed IT project can deter future investment in similar projects (cited by 26%) and lead to budget cuts in other areas (46%).

ifs.com

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2018