Since lockdown, the transition to remote working has been both popular and successful. But that doesn’t mean it hasn’t also had its fair share of problems, as a Nexthink survey into the impact of remote working on IT makes clear. According to its findings:
*43% of IT teams saw an increase in the number of support tickets from employees;
*38% of workers have had issues with VPN access;n
*37% of workers have had issues with Wi-Fi connectivity;
*35% of workers have had issues with video conferencing apps;
*37% of workers felt they didn’t have the right tools to get their work done when the transition was first made; and
*35% of IT leaders felt restricted in the support they could offer remote employees due to a reliance on on-premises software.