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The technology of tomorrow: 21-year-old CEO, Chris Thomas, on future-proofing a business

As the result of tragic circumstances, Chris Thomas was appointed CEO of incovo, a telecommunications and printing solutions company, in 2017. Despite being just 19 years old at the time, Chris has since revolutionised the business, recently helping to manage over £800k worth of contracts. But he’s determined not to rest on his laurels. Here’s why his focus is firmly on the future.

You could say Chris’s business acumen and work ethic runs in the family – his father was Richard Thomas, a well-known businessman and Chairman of Boxing Scotland. Richard founded incovo in 2002 and worked tirelessly to make it a success. Sadly, Richard passed away in 2016, leaving the company to Chris – a daunting prospect for any 18-year old. However, Chris has drawn strength from the wisdom his father imparted to him throughout his childhood, and has since risen to the challenge of taking incovo to the next level.

To begin, Chris overhauled the look and feel of the branding and website to give it a more contemporary edge. A revamp of the office followed, together with the unveiling of a brand-new demonstration suite which enabled prospective clients to see the latest technology in action. 11 new team members were recruited, and finally, with invaluable guidance from incovo’s Global Solutions Director, Ray Prunty, after almost two years of hard work, late nights and careful negotiation, Chris and Ray managed to seal one of the company’s largest deals to date – a £500k multi-site contract with a global insurance company.

Today, incovo is proudly partnered with some of the leading names in technology such as Konica Minolta, with whom they are 5-star accredited, and Avaya, with whom they are a Sapphire partner, as well as UTAX and Gamma. This enables them to offer their customers the most competitive prices around, and provide increasingly complex solutions to suit each business’s unique requirements.

incovo’s customers range from small enterprises, to global brands, right up to Fortune 100 companies, with big names such as Dynamic Earth, Cigna and Johnson Legal trusting them to deliver first-rate telecommunications and printing solutions.

‘We have done extensive research into the technological challenges faced by companies across a range of sectors, and by identifying their key pain-points and devising intelligent solutions, incovo has been able to position itself as Scotland’s leading provider of unified communication platforms and digital imaging solutions’ says Chris.

  1. One of the biggest challenges faced by customers is the switch to IP-only lines due to BT’s shutdown of ISDN (Integrated Services Digital Network), scheduled for 2025. By ensuring this switchover is as seamless as possible for its customers, incovo is standing out from its competitors.
  2. Another key challenge was the introduction of the new GDPR guidelines, but incovo prides itself on being ahead of the curve, and is able to provide its customers with the most up-to-the-minute document management software available.
  3. Finally, incovo has recognised the growing demand for the ‘human touch’. As customers turn away from faceless service providers in increasing numbers, incovo ensures every customer has a dedicated account manager – one of the main reasons they are now recognised for providing an outstanding level of service at every point in the customer journey.

Chris has big plans for the future of his organisation – he believes incovo has got what it takes to become Scotland’s largest independent telecommunications and print solutions provider. ‘We’ve built up a strong reputation for providing solutions that are at the forefront of technology,’ says Chris, ‘And with technology evolving at a faster pace than ever before, we understand it’s imperative that we continue to keep up the pace. That’s how we’ll remain one step ahead of our competitors’. And with such a future-focused attitude, there is no doubt that incovo will continue to go from strength to strength under Chris’s leadership.





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