OnBuy.com, the online marketplace formed four years ago, has beaten established name like eBay and Not On The High Street to the top of the Trustpilot customer satisfaction rankings, with a customer rating of 4.6/5 from 20,000 reviews.
This follows a period of rapid growth for the company, which offers competitive prices on over 30 million products supplied by thousands of trusted online retailers.
Sales have soared from a run rate of £24 million to over £200 million, with an 800% year-on-year increase in sales in January. Since September 2020, OnBuy.com has expanded its seller base by 10% every month and now attracts almost 7 million monthly users.
Cas Paton, who founded the company in November 2016, attributes OnBuy.com’s success to its commitment to transparency.
He said: “Other marketplaces don’t always give customers the full picture, and some even promote their own products over those of the retailers selling with them. Naturally, this has led to a lack of consumer confidence in the online shopping experience. OnBuy set out to do things differently, with fairness, transparency, quality and trust for both retailers and customers being top of our agenda. That’s why becoming the UK’s most trusted marketplace, while achieving such incredible sales growth, is such a welcome achievement for our entire team.”
OnBuy increased its headcount by 400% in 2020, taking on more than 40 new employees, and is planning to recruit a further 30 in 2021 as it seeks to double sales by June and expand into more than 140 countries.