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UK workers struggle to master digital tools

Workers in the UK’s 43,000 medium-sized businesses each waste 28 minutes per day, or 112 working hours over the course of a year, struggling with digital programmes or tools they don’t know how to use properly. Yet, 81% still feel that digital tools make working life better, more productive and more efficient.

The worst sectors for time lost are data and IT, understandably as these industries have a higher usage of digital programmes.

The hospitality industry also has a high number of lost hours, as its workers struggle with new digital tools such as booking systems, rota and time management systems, order at the table apps and POS (point of sale) systems.

According to The Modern Worklife report from UX design and development agency Sigma, UK workers use an average of four digital tools for work, with 6% using more than nine.

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