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Union Street invests £3m in product development

Leading supplier of billing and provisioning solutions, Union Street Technologies, has announced major plans to ramp up development operations with an investment of £3,000,000 into research and development for 2022. According to Union Street, this will enable the company to push forward with a raft of new features for its award-winning billing solutions. This will include solutions for end-user bill presentment and self-service, integrations with other BSS/OSS, and numerous automated functions designed to make life easier for billing personnel.

Over the past twelve months, the company has made numerous improvements to its software and to the systems that underpin its solutions. This has included heavy investment into cloud infrastructure and system security which, the company reports, has delivered a huge jump in rating performance and will allow its solutions to scale without limit to meet the demands of reseller partners.

In addition, Union Street has made significant changes to its development and quality assurance processes, bolstering its team with numerous appointments to its product and development departments. These changes will be pivotal to leveraging its new investment to full effect and speed delivery of new features for its 950 strong partner base.

Managing Director, Vincent Disneur, commented, “Effective billing solutions are critical for the channel and we’re very proud that close to 1,000 partners, including some of the industry’s biggest names, have chosen Union Street to provide this valuable service. People trust and stay with Union Street due to our outstanding customer service and a focus on client retention by providing comprehensive software. We’re not a burn and churn company, we stay with partners for the long haul and bend over backwards to accommodate their needs and wishes.

“As such, we have consulted with our partners to understand how their billing processes should ideally operate and what they will need from us in the coming years. We have used this information to devise a long-term development projection, recruiting a skilled team of developers and implementing a best practice development structure to back it up. We’re also not afraid to put our money where our mouth is, and our £3,000,000 investment will go a long way to ensuring successful execution of our development roadmap.”

About Union Street Technologies

Union Street Technologies Limited is the UK’s leading provider of billing, provisioning, and customer management solutions to resellers operating in the communications, data, and IT sectors. Its award-winning solutions are used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.

Following a sustained period of organic growth, profit, and financial stability, Union Street merged with fellow channel software vendor, Aurora, in 2020. Union Street acquired a third longstanding vendor, Shaftesbury Systems, shortly thereafter to create an independent cloud-based billing and provisioning software business for the channel. Union Street now serves a partner base of over 900 companies and, combined, its solutions are used to process circa £2bn of retail billing per annum.

Union Street has a policy of continual product development, investing millions of pounds per annum into R&D to ensure its product portfolio is always at the leading edge of technological innovation. This commitment to product development is matched by a commitment to provide comprehensive training, support, consultancy, and account management, enabling clients to leverage maximum value from Union Street’s solutions.

This approach of providing high quality software backed by outstanding support services is best summed up in the company’s strapline, ‘Powering Your Potential’.

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TechnologyReseller: 2021