Leeds-based pure technology group (PTG) and Halifax-headquartered Vapour Cloud are working together to provide fourth generation family motor firm JCT600 with a cloud-based communications system, in a deal worth more than £1 million over five years.
Over the last 12 months, the two companies have replaced the legacy telephony systems used in 50 JCT600 locations across the north of England with an Avaya ACS Select cloud-based telephony platform provided by Vapour.
The new telephony system costs the same as the old solution, but offers improved functionality, including PCI compliance for call recorded card payments, WebRTC technology for improved collaboration and an app that allows sales people to take DDI calls on their mobile, with call recording.
JCT600 is also implementing Avaya Workforce Optimization Select (AWFOS) in its 100-seat contact centre and trialling Avaya mobile, audio and videoconferencing solutions.
Gary Saunders, ptg Sales Director, said: “In deciding how to upgrade, JCT600 could have invested in a traditional new phone system, but who wants to buy expensive hardware when it’s possible to invest in the cloud environment, benefit from two disaster recovery points for business continuity, and experience greater flexibility. Plus, they’ll always operate on the best and latest version of technology, with SLA rates of 99.999%.”
Chris Gensmantel, JCT600 Group IT Manager, added: “Vapour’s solution will allow us to streamline our systems and processes, whilst integrating voice into the other exciting technologies we’ve implemented throughout JCT.”
In the next stage of its 10-year relationship with ptg, JCT600 plans to modernise its IT and data management by deploying a Virtual Desktop Infrastructure (VDI) within the Microsoft Cloud.