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Webhelp: Have video, will chat

More than one in four consumers would switch brands if offered the option of video chat. So says customer experience and business solutions provider Webhelp.

Its poll of 6,000 consumers in the UK, France and Germany shows that since March the proportion of British consumers using video calling to communicate with brands has increased from 19% to 36%. One third (34%) expect to increase or maintain current video calling levels after the pandemic.


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TechnologyReseller: 2021