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What’s New (2)

Going for growth

Eighteen new early-stage tech start-ups have joined Manchester’s Enterprise
City Exchange scale-up support scheme, delivered with the support of Tech Nation. They will join 13 existing members now entering a second term on the six-month programme. The third cohort of Exchange start-ups from the healthtech, proptech, edtech, fintech, agritech, and e-commerce sectors will be hoping to scale, secure funding, grow operations and expand their teams during the course of the scheme. They will be following in the footsteps of PixelMax, the 3D virtual workplace business, which raised £2 million and reached an £8 million valuation while on the programme; My First Five Years, an early-years edtech start-up that secured £1.4 million in investment; and Sparkbox, a data analytics and business intelligence start-up, which raised £1.5 million to support its next phase of growth


Just the ticket

NinjaOne’s IT-service desk solution, Ninja Ticketing, has officially exited beta and is now generally available to customers wanting a flexible, easy-to-use ticketing solution built specifically for IT workflows. Already used by more than 350 customers as their primary ticketing software, Ninja Ticketing has received constant community-led updates since debuting in September, including enhanced cross-platform integration between ticketing and other NinjaOne solutions, allowing tickets to be mapped to users, managed organisations, locations and devices. Other improvements in the most recent 5.3.1 platform update include remote tools and one-click remediation, automated proactive ticket creation, closed-loop ticketing and end-user self-service.


Helen Curtis, Founding Director of Coterie

Marketing community

Partner strategy specialist Coterie has set up a dedicated forum for partner and channel marketers in conjunction with the University of Huddersfield. Funded with a £194,000 Knowledge Transfer Partnership grant from Innovate UK, the Coterie Community is billed as the first vendor- agnostic community run for (and by) its members. It will bring together partner marketers from vendors, ISVs, resellers, systems integrators and service providers to share research, training, tools, templates and to create safe, friendly discussion forums. Helen Curtis, Founding Director at Coterie, said: “This isn’t about just another general B2B marketing community, this is about developing innovative ideas, underpinned by sound academic research that helps to take partner marketing to the next level and finally get it noticed.”


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Sound thinking

EPOS has launched new Meeting Room Solutions designed to reduce the cognitive overload that can occur when the human brain has to process the speech of those who are physically present and of those who are participating remotely via speakerphone. The effort of doing this, suggests EPOS, can make it hard to maintain focus and increase stress levels. Meeting Room Solutions, like the new EXPAND 40 Series Bluetooth speakerphone for small-to- medium-sized meeting rooms, incorporate EPOS BrainAdapt technology which uses unique algorithms and acoustics to support the brain’s natural way of processing sound, helping users to adapt to a hybrid meeting environment and reduce cognitive load.


RPA guarantee

Intelligent Automation and RPA provider Laiye is hoping to allay businesses’ fears about process automation by committing to refund 100% of licence cost if its solutions do not achieve the customer’s goals within an agreed time frame. Pre-agreed business metrics on which the money-back guarantee will be based could include employee productivity, cost reduction, increased revenue, reduced error rates, improved customer Net Promoter Score (NPS) or better compliance and auditability. Ronen Lamdan, CEO of Laiye International, said: “We have absolute confidence in our solution to not only tick off project milestones, but also to achieve the concrete business objectives our customers care most about.” Laiye is initially offering the guarantee to customers in the healthcare and e-commerce industries.



Bluetooth cut

Snom is reducing the entry price point of its flagship IP phone functionality with the launch of two variants (the D385N and D785N) that come without the largely unused Bluetooth functionality. It is also introducing a new entry-level model
with colour screen, the D713, for use in large hotels, hospitals and call centres with hundreds or thousands of workstations. Snom has launched the Bluetooth- free phones following a survey of Snom partners in which 97% of respondents said they had never used the integrated Bluetooth function on the D385 and D785 and couldn’t foresee any use for it in the mid-term. Florent Aubert, Head of Product Management at Snom, said: “Adapting our two flagship devices, while maintaining the customary range of functions, has enabled us to get even closer to our customers by offering them exactly what they want from both models
– and at an unmatched price.”

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