Xelion UK, the multi-award winning cloud telephony provider, has upgraded its integration with Teams, Microsoft’s hub for team collaboration in Microsoft 365. In addition to improving the user experience, the new integration Direct Routing solution is at a 60% reduced cost compared to the previous solution, based on a 12 month term. The new integration solution eliminates the need for MS Team user license extensions.
Xelion integration allows customers to use the Microsoft Teams application to call out over the Xelion platform, providing the collaborative working of MS Teams with the power of Xelion’s call routing and functions underneath. Xelion treats the MS Team client as a standard endpoint removing all complexities and offers customers the reassurance that they still have full control over all the call recordings, call reporting, call flow, internal and external transfers and much more.
Dave Reynolds, Xelion UK Managing Director, stated, “We pride ourselves on being swift to respond to the market and the pandemic has driven the rapid uptake of Teams. Consequently, we have cut the cost of integration with Xelion by 60% per user licence to meet this demand. Customers see a huge benefit to using Teams within their organisations but have been quick to understand that it is no PBX replacement on its own. Integrating Teams into Xelion makes a lot of sense and gives customers the best of both worlds. A major focus for the Xelion development team is the continued integration into MS 365 and other Microsoft applications such as Teams. The integration of Xelion with Teams delivers a total unified communications solution and we anticipate high demand from the market.”
*Microsoft Teams is a registered trademark of the Microsoft Corporation. Other terms and product names may be trademarks or registered trademarks of their respective holders and are hereby acknowledged.
Xelion was founded in the Netherlands by Micha Cohen in 1988. The Xelion cloud-based telephony solution was developed in 2012 to optimise the efficiency and performance of business communication. In 2016 Xelion entered the UK market and Dave Reynolds joined as UK Managing Director.
The company is totally focused on the comms channel with a partner only policy, so there are never any conflicts of interest. The Xelion platform has an open architecture that puts the comms provider back in control, allowing them to build their own comprehensive comms proposition with the flexibility to set their own path and destiny, something no other hosted voice vendor is trying to achieve with the channel.
A major focus for the Xelion development team is the continued integration of Xelion with third-party applications such as Office 365, Power BI, popular CRM packages and many other applications. The vision is that Xelion should be the central hub in the corporate communications of the companies that use it, so it’s more than just a cloud telephony service.