Xelion, the cloud telephony provider, has reported a record month for new user licenses in the UK for its hosted telephony service during October 2020. The number of new user licenses was 20% higher than the previous best month. October was also notable because the majority of new license users opted to use a ‘softphone’ installed on their Windows device, rather than a conventional desk-phone.
The pandemic crisis has given both cloud telephony and softphone usage an enormous boost. A LinkedIn poll that Xelion recently conducted asked respondents if they used a desk-phone or softphone to make business calls. Of the 101 respondents 22% preferred to use a desk-phone while the overwhelming 78% majority opted for softphone use. This very high number of softphone preferences is due to the increased use of softphones by employees now working from home, because of the pandemic.
Xelion’s softphone client is a versatile communications endpoint designed to be the central hub for all business communications. With many business users using the Xelion softphone client every working day across four countries, the app is simple to use, feature rich and replaces the need for customers to have multiple tools and portals to manage their communications.
Dave Reynolds, Managing Director of Xelion UK commented, “The number of business staff now using the Xelion hosted telephony service for home working has surged since the pandemic began, and this has hit a new peak with our record month in October for new users. Not surprisingly, with space for office work at a premium in most homes, the majority of new users are opting to have the Xelion softphone installed on their notebook computer, rather than have a desk-phone. We are committed to supporting our channel partners and their customers meet the business communication challenges presented by the pandemic emergency.”