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TelcoSwitch enhances omnichannel offering with integration into UK’s largest e-commerce platform

Integration with EKM opens up company’s contact centre platform to over 80,000 UK businesses

TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced that its omnichannel customer experience platform for contact centres, 3Sixty, now offers integration with EKM, the UK’s number 1 e-commerce provider.

This is the latest in a host of supported integrations that already includes the likes of Shopify, Xero, Salesforce, Zendesk, and MailChimp, and further opens up the possibility of combining the company’s powerful omnichannel contact centre solution with an online shopping platform trusted by over 80,000 businesses.

Customers of EKM can now view purchases, order statuses, delivery updates, refunds and more, on a single screen within the TelcoSwitch customer experience platform, which already offers voice, email, social media channels, web chat and chatbot features that enable contact centre agents to deliver premium service levels to their customers.

Russell Lux, CEO at TelcoSwitch, said: “We have always been proud to be a British-owned and run company, serving businesses across the country. So ensuring online retailers can now benefit from utilising our omnichannel platform with the UK’s largest e-commerce platform is a natural fit.

We believe 3Sixty is the perfect contact centre SaaS solution to combine with EKM’s online stores to provide excellent customer experiences over a host of communications channels, and we’re excited to continue building powerful integrations between our platform and the third-party services that businesses rely on.”

About TelcoSwitch

TelcoSwitch is a leading SaaS provider of Unified Communications and compliance solutions, delivered through its award-winning software platforms that support over 120k daily users in 65 countries.

The company’s solutions enable teams to connect and collaborate in the ways that work best for them, through voice, video, chat, call recording, screen sharing, and more, including advanced omnichannel customer experience solutions for contact centres.

Headquartered in London, and with offices throughout the UK, US, and South Africa, TelcoSwitch employs over 100 staff, and has enjoyed rapid growth, ranking 25th in the Sunday Times Sage ‘Tech Track 100’ league table of the fastest growing UK technology companies.

TelcoSwitch

About EKM

EKM is a UK based Ecommerce website builder. With EKM’s unique Evolution Mode service and Account Managers, EKM helps UK businesses successfully sell online.

Since 2002 EKM has helped tens of thousands of independent retailers across the UK and Ireland, servicing small businesses and entrepreneurs from all sectors.

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TechnologyReseller: 2021