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NEC’s Newly Integrated UNIVERGE BLUE® CONNECT and ENGAGE Elevates Customer Experience, Business Communications, & Teamwork

Integration of NEC’s Unified Communications and Contact Centre as a Service (UCaaS & CCaaS) into one seamless cloud solution – merging User Experience (UX) efficiency with Customer Experience (CX) enablement

NEC Enterprise Solutions , a leading provider and integrator of advanced IT, communications, and networking solutions, announces the new integration of two of its UNIVERGE BLUE CLOUD SERVICES – CONNECT and ENGAGE – to provide users a single application for employee collaboration and superior customer communications. With this merging of Contact Centre within Unified Communications, business communications are simplified, and teamwork is improved, while elevating both UX and CX capabilities.

Availability of this release will be rolled out globally starting with NEC Corporation of America followed by the UK and the rest of EMEA in the first quarter of 2022 with other regions to follow.

Single Pane of Glass

NEC’s integrated UNIVERGE BLUE CONNECT and ENGAGE upgrades standard business operations by combining UCaaS and CCaaS into a single pane of glass which includes voice, video conferencing, file sharing and backup, multi-channel contact center and more.

With the unification of CONNECT and ENGAGE, customer care agents get the necessary tools and functionalities to track and enhance communications, while promoting upgraded customer satisfaction and first-call resolution. From call queues, contact directories, and active call routing, contact centre agents are empowered to enhance CX and loyalty.

“Our newest cloud services offering is ideal for an increasingly hybrid workforce—unifying employee productivity and customer experience management into one application,” said Ronald Schapendonk, Director of Global Marketing at NEC. “The integration of CONNECT and ENGAGE provides smoother workflows and all the collaboration features our end users need for internal communication. Customer-facing employees get advanced voice handling tools and can leverage those collaboration features to work with other employees, ensuring positive interactions with customers.”

Smoother Workflows

NEC’s new solution offers anywhere, anytime teamwork. The solution bolsters capacity for hybrid workforces in a single user interface. In addition to advanced call handling capabilities, businesses gain greater visibility into employees’ performance.

The unified solution simplifies administration by providing an interface for adding and managing users with a single sign-on. During seasonal fluctuations, contact centre operations can add more agents with just a few clicks. The responsive platform expands to meet the communications needs of small-to-medium sized businesses, as well as large enterprises.

For more information please contact NEC Enterprise Solutions:  

Jim Eagers
Tel: + 44 (0)115 969 5728  
jim.eagers@emea.nec.com                 

                    

About NEC Enterprise Solutions
NEC Enterprise Solutions provides IT & Communication solutions to small, medium and large enterprises in both the private and public sectors. Designed for open connectivity, high availability and flexible growth, our innovative solutions incorporate the latest voice, data and video technologies and enable real-time, collaborative working, increased productivity and customer satisfaction. Our servers, storage solutions, software and virtualized workstations enable businesses to maximize operational efficiency, performance and profitability.

NEC Enterprise Solutions serves its customers across EMEA (Europe, Middle East & Africa) through a network of direct sales organizations, business partners and value-added resellers. For more information, please visit: http://www.nec-enterprise.com.

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TechnologyReseller: 2021