HighNet wins Comms National Award with Xelion UC solution
HighNet, the business voice and data comms provider, has won the Best SME Unified Communication (UC) Solution category of the Comms National Awards. HighNet’s entry was largely based on implementing a Xelion hosted telephony service for customer Highland Fuels, the leading independent fuel distributor in Scotland.
For Highland Fuels, HighNet recommended a cutting-edge voice and data comms solution to provide Highland Fuels with a UC network delivering twenty-first century capacity and capability.
A fully-managed Private Network, allowing all 27 Highland Fuel sites to be interconnected with centrally managed security and internet access.
Xelion hosted telephony service, enabling the full spectrum of user functionality to be enabled across all sites.
Xelion contact centre operation for inbound sales calls.
The Xelion hosted telephony service has an open platform architecture, which HighNet can configure to customers’ individual needs. There are no hidden extras or chargeable bolt-ons with all features, even call recording included as standard. Xelion has standardised patented apps for desktop, mobile and tablet so users can use the solution anywhere, anytime. The platform brings together voice, instant messaging, SMS, wallboards and more, delivering Unified Communications for customers on any device.
The Comms National Awards, organised by Comms Dealer magazine, are widely acknowledged as a benchmark of excellence within the UK telecoms industry. The Awards celebrate and reward excellence in the provision of ICT solutions and are judged by an independent panel of industry experts.
For HighNet, David Alldritt, Technology and Innovation Director stated, “We are delighted to have received this prestigious Comms National Award in recognition of the solution we delivered for our valued customer Highland Fuels. The deployment was extremely complex given the number and remoteness of the branches which included branches on the Western and Northern Isles. The UC solution has supported their business continuity from the outset, allowing Highland Fuels to operate through the pandemic with minimal disruption to normal operations.”
Xelion was founded in the Netherlands by Micha Cohen in 1988. The Xelion cloud-based telephony solution was developed in 2012 to optimise the efficiency and performance of business communication. In 2016 Xelion entered the UK market and Dave Reynolds joined as UK Managing Director.
The company is totally focused on the comms channel with a partner only policy, so there are never any conflicts of interest. The Xelion platform has an open architecture that puts the comms provider back in control, allowing them to build their own comprehensive comms proposition with the flexibility to set their own path and destiny, something no other hosted voice vendor is trying to achieve with the channel.
A major focus for the Xelion development team is the continued integration of Xelion with third-party applications such as Office 365, Power BI, popular CRM packages and many other applications. The vision is that Xelion should be the central hub in the corporate communications of the companies that use it, so it’s more than just a cloud telephony service.
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