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Technology Reseller issue V29 read online now or download

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In This Issue:

What’s New: A selection of the month’s new products and services
Security: Florian Malecki explains how MSPs can protect themselves and their customers
Cloud Workspaces Why IGEL is confident of becoming a $1 billion company
Tech Trends: Businesses ransomware must invest more to prepare for long-term homeworking
Distributor News: QBS acquires AlphaGen Working Together
This month’s round-up of new distribution agreements Reseller News Memset and eacs strengthen ties with strategic alliance
Vendor News Panintelligence Insight: The importance of an integrated portal
Billing: Union Street wins plaudits for customer service
View from the Channel…: With Stuart Dickinson, COO of IT services provider EACS
Technology Live Profiles: MyPhones prepares for further growth
People: New faces, new places
TechnologyLIVE2020: The Convergent Technology Event for IT Resellers & Providers at the Business Design Centre · London · 13 Oct 2020
Sustainability: Circular IT benefits from homeworking boom Networking: Part II of our guide to SD-WANs Comment: Sharon McDermott makes the case for a little give and take
With lockdown fatigue starting to manifest itself and an exit strategy finally being debated, many businesses will be planning their return to the office. Or perhaps not. The relative ease with which employees have taken to home-working and the obvious environmental benefits of reduced road traffic, not to mention time and money saved, especially by those who normally travel by train, have caused Sir David Attenborough amongst others to call for more home-working in the future. Many employers will be tempted to heed his call. In doing so, they should not gloss over the shortcomings of existing arrangements.
A survey of 3,000 office workers by Newcastle-based Atlas Cloud highlights a range of security and productivity problems people have had to contend while working from home, from poor quality internet connectivity and inadequate computing tools to a lack of access to the files and documents they need. As we report on page 6, more than half of office workers (57%) believe bosses should be doing more to help them work productively from home, with 38% saying their employer needs to invest in longer-term solutions if home-working is to carry on into the future. Buying shiny new laptops when they become available, or shiny refurbished ones until then, is one option (see page 43). However, on its own, this is unlikely to appease home working employees. Nor should it satisfy business leaders who have the chance to implement a more secure,
productive, flexible and economical home/remote working IT infrastructure that will serve them for years to come – perhaps using IGEL technology (see page 47). Clearly, resellers have a big role to play in explaining the different options available to customers and prospects. Ideally, these won’t be limited to ICT solutions but will also address remote working models that take in the rich mix of ‘third places’ where people can work, meet and interact with fellow workers. One thing coronavirus has in common with the financial crash of 2008 is the disproportionate price paid by poorer members of society. It would be unacceptable if anyone was unable to take up a job, or even discriminated against, because their housing made working from home difficult.
James Goulding.Editor


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