With the growth of homeworking (WFH), technology resellers have a significant opportunity to consider a contact centre solution for their clients. NICE CXone is a recognised Leader in both the Gartner and Forrester Wave CCaaS reports making CXone the leading global cloud contact centre solution on the market.
Contact Centres provide a complete customer contact solution across all possible customer interactions – they are the heart of an organisation’s service proposition, more so now with the increase in WFH. Contact Centres handle voice calls, SMS, chat, social media, video, IVR (interactive voice response) – all the possible ways a customer can interact with your client.
It’s straightforward to add the NICE CXone proposition to your technology stack, as the efforts and resources required on the reseller are minimal. With a successful resale model, technical and sales support from Nuvola, this award-winning cloud contact centre solution NICE CXone is an easy sell for channel partners.
As technology specialists channel resellers are well placed to consider adding or introducing a Contact Centre (CCaaS -Contact Centre as a Service) to their portfolios. A CCaaS offers more flexibility in staffing, supplier management, and business continuity arrangements which can amount to long-term cost savings for their clients’. Says Michael Lloyd, Managing Director, Nuvola Distribution.
The margins in the CCaaS with CXone are generous. Certification is not initially required, and you can instantly start selling the leading global CCaaS provider into both the SME and Enterprise markets!
To learn more, join Nuvola and CXone for a PARTNER DISCOVERY DAY and earn a £25.00 gift voucher.
About Nuvola Distribution
Nuvola Distribution is a global distributor of Unified Communications, Network, Data, Cloud, Wireless, and Audio-Visual products. Nuvola’s strength lies in our ability to deliver an integrated portfolio from leading vendors of hardware and software technologies that our Professional Services Division supports: this includes consultancy, installation, engineering, and after-sales support for our stable of world-renowned ICT vendors that have 8×8, Adaptiv Networks, Alcatel-Lucent Enterprise, AVer, Braxtel Communications, Fanvil, Garland Technology, i3-Technologies, Ingate, JPL Telecoms, LiveAction, Mitel, NICE, NICE CXone, NFON, Poly, RingCentral, Sangoma Technologies and Vurella. Nuvola also delivers these technologies with additional services that include training, sales, and marketing for all our reseller partners to help them create a comprehensive and synergistic solution for their clients.
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